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Last Updated: January 2026
Refund and Returns Policy
At Matoshree Collection, we value transparency and fairness. This Refund and Returns Policy explains how refunds, cancellations, reversals, and related requests are handled on our website https://matoshreecollection.xyz.
By purchasing or enrolling in any product, service, or course on our website, you confirm that you have read, understood, and agreed to this policy in full.
1. Scope of This Policy
This policy applies to:
- Online live classes
- Recorded video courses
- Digital learning programs
- Skill-based training services
- Any future products or services introduced on this website
Due to the digital and service-based nature of our offerings, refunds and returns are limited and governed strictly by the conditions below.
2. Digital Courses, Classes & Learning Programs (Important)
No-Refund Policy for Courses & Classes
All payments made for:
- Online live classes
- Recorded video courses
- Workshops and training programs
- Paid demo sessions or upgraded access
are NON-REFUNDABLE and NON-TRANSFERABLE.
Once a payment is successfully completed and:
- Course access is granted, or
- Class links, recordings, dashboards, groups, or materials are shared
the service is considered delivered, and no refund, cancellation, or reversal will be issued.
This policy exists because digital content cannot be returned once accessed.
3. Live Classes & Recorded Content
- Live classes may be recorded for quality, training, or future access
- Recordings may be reused for other learners
- Availability of recordings is subject to course structure and technical feasibility
- Certificates are issued free of cost only after successful course completion
Access to recordings or certificates does not create eligibility for refunds.
4. Exceptional Support Requests
In rare situations, users may contact our support team for assistance.
Please note:
- Any review is not a refund guarantee
- Each case is evaluated individually
- Management decisions are final and binding
- Approved resolutions, if any, may include access support or guidance—not monetary refunds
5. Physical Products (Future Use)
Currently, Matoshree Collection does not sell physical products.
If physical products are introduced in the future:
- Return eligibility, timelines, and conditions will be clearly updated on this page
- The updated policy will apply from the effective date onward
6. Payment Failures, Errors & Duplicate Transactions
If you experience:
- A failed payment where the amount is deducted, or
- A duplicate payment due to technical issues
Please contact us with:
- Transaction ID
- Date of payment
- Registered email or phone number
After verification:
- Any excess amount will be refunded by the payment gateway
- Processing time depends on banks and payment providers
7. Third-Party Payment Gateways
Payments are processed securely via third-party gateways such as Razorpay.
Please understand:
- We do not control gateway processing times
- We do not store card, UPI, or banking details
- Refund timelines depend on the payment provider and user’s bank
8. Cancellations & Chargebacks
- Course purchases cannot be cancelled once confirmed
- Users are advised to review course details carefully before payment
- Unauthorized chargebacks or payment disputes may lead to account suspension
9. Misuse, Fraud & Policy Violations
No refunds will be provided if:
- Website Terms & Conditions are violated
- Login credentials are shared
- Fraudulent activity is detected
- Course materials are misused or redistributed
- Payment systems are abused
Such actions may result in permanent access termination.
10. Policy Changes & Updates
Matoshree Collection reserves the right to:
- Modify, update, or replace this policy at any time
- Apply changes without prior notice
Users are encouraged to review this page periodically. Continued use of our services indicates acceptance of updated terms.
11. Contact Information
For questions related to refunds, payments, or policy clarification, please contact us:
📧 Email: support@matoshreecollection.xyz
📞 Phone: +91 8208610261
💬 WhatsApp: +91 9112726515
🏠 Address: Kondharki, Tal – Pandharpur, Dist – Solapur, Maharashtra – 413304
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy in its entirety.